Business Operations Associate (BOA) Roles & Responsibilities

Reference Document – NIAT Internal Use

Role Summary

The Business Operations Associate (BOA) plays a critical support role in the academic operations at NIAT. BOAs ensure day-to-day activities are executed on time and without errors. They manage schedules, track progress, communicate updates, and coordinate across internal teams to maintain smooth delivery of academic programs.

This document outlines the core areas of responsibility and the typical day-to-day tasks handled by BOAs.

Core Responsibilities

1. Schedule and Session Management

- Maintain and update daily/weekly class, lab, and exam schedules.

- Coordinate with the academic team to lock/unlock sessions on the LMS (Learning Management System) as per plan.

- Ensure session sequencing and access are aligned with the curriculum calendar.

2. LMS Content Handling

- Manage course content across Gamma, Beta, and Live LMS environments.

- Identify and correct content errors; coordinate with the content team for changes or corrections.

- Monitor if all resources (videos, assignments, quizzes) are correctly mapped and accessible.

3. Communication & Reminders

- Draft and send out reminders, announcements, and alerts to students via WebEngage or other internal communication tools.

- Schedule communications around key academic events (labs, exams, submission deadlines, etc.).

- Ensure messages are timely, clear, and aligned with academic activities.

4. Student Tracking and Support

- Monitor student attendance, submissions, and platform engagement.





- Maintain up-to-date records in trackers and dashboards.

- Respond to routine student queries and escalate issues to academic or tech teams if required.

5. Reporting and Data Maintenance

- Maintain trackers, reports, and logs in Excel or Google Sheets.

- Share weekly operational updates with team leads and stakeholders.

- Flag inconsistencies or trends early and recommend corrective actions.

6. Cross-Team Collaboration

- Coordinate with content, tech, academic, and student support teams to troubleshoot issues and enable smooth functioning.

- Follow up on pending items like content fixes, tech bugs, or unresolved student escalations.

Required Competencies (Internal Benchmarking)

- Proficient in Google Sheets / Excel – especially formulas, formatting, filters, and pivot basics.

- Comfortable navigating LMS dashboards, internal tools, and basic CRMs.

- Clear and professional in both written and verbal communication.

- Solid attention to detail – especially in managing trackers and executing time-bound tasks.

- Self-driven – capable of taking ownership and closing operational loops without follow-ups.

- Can use tools like ChatGPT or similar AI assistants to speed up drafting, summarizing, and ideation.

Note on Scope

- BOAs work mostly behind the scenes but are essential for the timely and accurate execution of academic plans.

- Their performance is measured not just by task completion but also by accuracy, timeliness, and ability to prevent escalations.

- While they do not directly teach or mentor, they are an operational backbone for student and mentor-facing teams.

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