Job Summary

The India HRA team lead is responsible for supporting and managing the India HR Associate team. The HR Associates are responsible for managing high volume HR transactions and data requests using our Workday HCM, as well as other requests to support the business needs of our leaders and HR partners.

Responsibilities

- Oversee the HR associate team (currently 5 HRAs) from a people and capability management perspective.
- Process transactions, including confidential transactions, cross-business unit organizational changes, and other sensitive matters.
- Use technology to improve and automate activities; Workday super user.
- Onboard and train recent HRAs to successfully perform role - provide ongoing business coaching in executing business tasks.

Requirements

- Customer service / employee service experience.
- 3-4 years of customer and / or employee services experience.
- 3+ years of Workday experience.
- 3+ years of HR transaction experience.
- Experience with HR processes, policies, and general HR acumen.
- Workday transaction experience.
- ServiceNow experience preferred.
- Ability to effectively manage people and teams.

Who you are

- Detail-oriented execution of routine and complex processes.




- Trustworthy and able to uphold high standards of data integrity and privacy.
- Resourceful and able to find answers quickly.
- Excellent communicator and collaboration skills:
- Ability to communicate back quickly and effectively to HR Partners and business stakeholders.
- Collaborate across functions and business units.
- Excellent verbal and written communication skills and effective presentation skills.

- Agile and solution-oriented:

- Continuously improving the HRA role as well as Workday processes and procedures.
- Able to effectively manage competing priorities and toggle between operational and big picture solutions.

- Execution-mindset:

- Willingness to roll sleeves up to execute transactions and assist the team.
- Effectively manage quick win and longer-term continuous improvement opportunities.

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 HRA, Team Lead (Gurugram)
🏢 Gartner
📍 Gurugram