JOB DESCRIPTION
Customer Relationship Executive
Location: Parel, Mumbai
Experience: 4-6+ Years
About the Role
We are looking for an experienced and proactive Customer Relationship executive to manage marketing operations, customer communication platforms, reporting, campaign execution, and digital engagement activities. The ideal candidate should have strong coordination, reporting, and execution skills, along with hands-on experience in managing marketing platforms and customer engagement tools.
Key Responsibilities

- Generate and maintain daily sales and payment reports and upload the required information on Froogal for customer communication and updates.
- Download invoices from Logic and ensure timely and accurate uploading on Froogal.
- Manage the addition and uploading of new customer details on Froogal as and when required.
- Prepare and circulate bi-monthly sales and performance reports for ASMs and Agents.
- Plan, create, schedule, execute, and monitor marketing campaigns based on business requirements.
- Coordinate and manage meetings and review sessions, including performance reviews and outstanding-related meetings such as DTR and WHS.
- Manage the Buyers Club platform, including website updates, gallery management, uploading relevant content/details, and managing customer logins.
- Handle the WhatsApp Chatbot, including setup, execution, regular monitoring, maintenance, and coordination for required updates.




- Coordinate with internal teams to ensure timely execution of marketing activities and customer-related requirements.
- Maintain accurate records, reports, campaign data, and other marketing-related documentation.
- Monitor ongoing activities and ensure that all marketing and customer communication platforms are updated accurately and on time.
- Support the Marketing team in implementing initiatives aimed at improving customer engagement and business performance.

Required Skills & Competencies

- 4-6+ years of relevant experience in similar role.
- Strong experience in marketing campaign management and execution.
- Hands-on experience with customer management/engagement platforms and digital communication tools.
- Good knowledge of MS Excel, reporting, data management, and presentation.
- Experience in handling WhatsApp Chatbots, websites, and digital platforms will be preferred.
- Robust coordination and communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage multiple activities and deadlines simultaneously.
- Strong attention to detail and accuracy in reporting and data management.
- Ability to work independently as well as coordinate effectively with cross-functional teams.

Qualification

- Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.
- Additional certification or qualification in Digital Marketing/Marketing Management will be an added advantage.

📌 Customer Relationship Management Team Lead (Mumbai)
🏢 Rishab World
📍 Mumbai