Candidate with Digital sales Experience with BPO background will be given preference

Designation-Senior Manager (Team Leader-BPO )

Location-Vashi Navi Mumbai

Roles & Responsibility

- Mange a team of approximately 10 20 CSRs
- Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
- Provides consistent, balanced and timely performance feedback on CSR performance
- Ensures a positive work workplace, continuous learning and a high quality employment experience for your team
- Provides leadership and manages to all operational standards
- Along with fellow Team Leaders, meets and exceeds all department goals
- Applies timely performance management standards and processes




- Day to day sales/service request management
- Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
- Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Education:

Graduation Mandatory

Experience:

- Minimum 2 years experience as Team lead on paper
- Over all 4+ years experience
- Candidate from Contact Centre with Insurance Sales experience Preferred

Contact Person:

Namrata Shinde

(phone hidden)

[email protected]

📌 Senior Manager (Team Leader-BPO) - Digital Sales (Navi Mumbai)
🏢 ICICI Lombard
📍 Navi Mumbai