Job Title: Support Executive

Location: Gandhinagar, Gujarat, India (Work from Office)

Department: Retrieval Support (Record Retrieval)

Shift Timing: US Shift (8 PM IST - 5:30 AM IST)

Job Description:

- Maintain providers schedules accurately, including daily, weekly, monthly, and annual statistics.
- Prepare and process departmental reports as per the defined frequency.
- Maintain internal team trackers to monitor progress against deliverables.
- Monitor Microsoft Teams and internal chat groups throughout the day, addressing queries in a timely manner.
- Perform reviews and audits of critical deliverables that require a second-level quality check.
- Coordinate and follow up with internal departments to ensure timely completion of deliverables while demonstrating strong teamwork skills.
- Actively contributes to achieving departmental and organizational Service Level Agreements (SLAs) with clients.
- Consistently achieve individual and team KPI targets and performance benchmarks.

Key Responsibilities:

- Perform backend operations related to Record Retrieval.




- Review provider history and medical notes and take appropriate actions as required.
- Complete tasks and assignments as directed by the reporting supervisor.
- Work in night shifts and be flexible to accommodate shift requirements.
- Follow a 5-day work week schedule.

Preferred Skills:

- Good communication skills.
- Strong logical and analytical thinking abilities.
- Excellent problem-solving skills.
- Proficient in Microsoft Office tools.
- Flexible and adaptable to work requirements.

Competency:

- Solid English communication skills.
- Excellent logical and analytical thinking abilities.
- Flexible and adaptable to changing work requirements.
- Ability to work effectively in a agile and fast-paced environment.

Required Qualifications:

- Bachelors degree.
- Strong written and verbal communication skills.
- Excellent organization and multitasking abilities.
- Proficiency with MS Office.
- Should not be pursuing Education

📌 Support Executive (Gandhinagar)
🏢 Advantmed
📍 Gandhinagar