Job Summary:
We are hiring experienced and driven Assistant Manager Operations professionals for our Quick Commerce business operations. The role involves managing domestic business processes, driving operational efficiency, team management, client coordination, and ensuring smooth day-to-day process delivery.
Key Responsibilities:
- Manage end-to-end domestic business operations for Quick Commerce processes.
- Lead and supervise Team Leaders and operational teams.
- Monitor KPIs, productivity, quality, and process performance.
- Ensure SLA adherence and operational excellence.
- Prepare MIS reports and analyze operational metrics.
- Handle client communication and process escalations.
- Drive process improvements and team engagement initiatives.
- Coordinate with support functions including HR, Training, Quality, and WFM.
- Ensure compliance with company policies and operational standards.
Eligibility Criteria:
- Minimum 3 to 6 years of experience in BPO Operations / Quick Commerce / Domestic Process management.
- Prior experience as Assistant Manager Operations or Team Leader with strong team handling exposure.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
- Valuable knowledge of operational metrics and reporting tools.
- Graduation mandatory.