- Engage inbound leads through calls, WhatsApp, and email and conduct needs analysis.
- Convert qualified prospects into paying customers and achieve assigned sales targets.
- Recommend relevant courses, advanced programs, bundles, and learning products.
- Develop strong product knowledge to deliver confident and consultative sales pitches.
- Maintain accurate CRM records, follow-ups, deal stages, and daily call metrics.
- Handle customer queries empathetically and coordinate with support teams when required.
- Ensure timely follow-ups and prevent lead leakage throughout the sales pipeline.
- Share customer and market insights with marketing, product, and activation teams.
- Contribute to customer satisfaction and post-enrollment experience.
Preferred candidate profile
Mandatory Requirements
- Graduate in any discipline.
- 13 years of experience in B2C inside sales, telesales, or customer success; EdTech/digital products preferred.
- Fluent in English and Hindi with explicit and engaging communication.
- Proven ability to achieve sales, revenue, and conversion targets.
- Proficiency in CRM systems, spreadsheets, and virtual meeting tools.
- Strong objection-handling, follow-up, and customer relationship skills.
- Comfortable working 6 days a week, with one rolling weekly off.
- Willing to work 10:00 AM–7:00 PM, on-site at Santacruz, Mumbai.