Job Title: Warehouse & Order Manager

- Manage end-to-end warehouse and e-commerce order operations.
- Handle stock management, order processing, pick-pack-dispatch, returns, and courier coordination.
- Manage inventory accurately across Shopify and multiple online marketplaces.
- Ensure high order accuracy and timely fulfilment, particularly for jewellery SKUs.

Key Responsibilities

Order Fulfilment & Dispatch

- Manage daily orders received through Shopify, Amazon, Flipkart, Myntra, and other marketplaces.
- Ensure timely and accurate picking, packing, and dispatch.
- Maintain packaging quality as per company standards.
- Coordinate with courier partners for pickups and deliveries.
- Track order status and resolve dispatch/courier-related issues.
- Maintain high order accuracy to minimise returns and customer complaints.

Warehouse & Inventory Management

- Manage day-to-day warehouse operations, including storage, housekeeping, workflow, and safety.
- Handle inventory movement, stock placement, and SKU-level organisation.
- Conduct regular stock audits, cycle counts, and inventory reconciliation.
- Monitor fast-moving and slow-moving SKUs and report insights to management.
- Ensure proper hygiene, safety, and theft-prevention procedures.

E-commerce & Shopify Operations

- Manage the Shopify backend for order monitoring, tagging, inventory updates, and fulfilment status.
- Update and maintain stock across multiple online marketplaces.
- Coordinate with listing/content teams for new product launches and stock adjustments.
- Monitor payment status, COD verification, and fraudulent order checks.
- Work with fulfilment apps, invoicing tools, and warehouse management software.

Returns & Exchange Management

- Manage customer returns, quality checks, and restocking.
- Maintain records of damaged, lost,



or defective products.
- Coordinate with the customer support team for timely resolution of return/exchange issues.

Team Management & Process Improvement

- Supervise warehouse assistants, pickers, and packers.
- Train team members on packing quality, SKU handling, and safety procedures.
- Develop and implement SOPs to improve warehouse speed, efficiency, and accuracy.
- Track key operational KPIs including:
- Order accuracy
- Dispatch time
- Inventory health
- Team productivity

Required Qualifications & Experience

- Graduate in any stream.
- 36 years of experience in warehouse management, order management, or e-commerce operations.
- Experience in jewellery, fashion, beauty, or small-item product categories is preferred.
- Strong hands-on experience with Shopify and e-commerce backend systems.

Technical Skills

- Knowledge of fulfilment software and warehouse/inventory management systems.
- Experience with barcode systems and inventory management tools.
- Experience working with courier aggregators such as:
- Shiprocket
- NimbusPost
- Pickrr

- Strong knowledge of MS Excel / Google Sheets for reporting and data management.

Key Competencies

- Highly organised and detail-oriented.
- Robust attention to accuracy, particularly with jewellery SKUs.
- Ability to manage high-volume orders and multi-platform fulfilment.
- Strong problem-solving skills for courier, dispatch, and inventory-related issues.
- Ability to lead, train, and efficiently manage warehouse teams

Preferred candidate profile

- Proven experience as a Warehouse Manager is mandatory.
- Candidates currently working in Executive-level positions are requested not to apply.
- E-commerce experience is mandatory; candidates without relevant e-commerce experience will not be considered.
- Immediate joiners are preferred.

📌 Warehouse Manager ( Ecommerce industry Exp only) (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai