Job Title: Store Manager Swiggy Instamart

Location: Gurugram, Haryana
Experience: 3+ Years
Employment Type: Full-Time

Job Summary

Swiggy Instamart is looking for an experienced Store Manager to manage day-to-day operations of a Dark Store. The role involves team handling, roster planning, inventory management, inbound & dispatch operations, and ensuring smooth store performance.

Key Responsibilities

- Manage daily operations of the Instamart Dark Store.
- Handle First Mile operations including inbound, put-away and inventory accuracy.
- Manage Last Mile operations, order dispatch and rider coordination.
- Lead and manage pickers, packers and supervisors.
- Prepare and manage employee rosters according to business demand.
- Monitor inventory, stock levels, shrinkage and replenishment.
- Ensure proper handling and storage of frozen, chilled and temperature-sensitive products.
- Monitor and maintain freezer/chiller temperature as per SOP.
- Conduct regular audits for product quality and shelf-life.
- Prepare daily operational reports related to attendance, productivity, shrinkage and SLA.
- Coordinate with HR, Supply Chain, Central Operations and Last Mile teams.
- Handle escalations and ensure SOP compliance.




- Ensure high order accuracy and minimum order delays.

Requirements

- Minimum 3+ years of experience in Store Operations, Dark Store, Warehouse, E-commerce, Retail or similar operations.
- Strong experience in team handling and roster planning.
- Hands-on experience in inventory management.
- Experience in inbound, dispatch, fulfillment or last-mile operations preferred.
- Knowledge of cold-chain/freezer/chiller operations is preferred.
- Good communication and email-writing skills.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to work in a fast-paced, high-pressure setting.

Preferred Candidate Profile

Candidates from Dark Store, Quick Commerce, E-commerce, Retail, Warehouse, Logistics or Fulfillment operations will be preferred.

Relevant Companies: Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon, Flipkart, Delhivery, Ecom Express, Shadowfax, Xpressbees and similar organizations.

Key Skills: Dark Store Operations, Store Operations, Warehouse Operations, Team Handling, Inventory Management, Roster Planning, Order Fulfillment, Inbound, Dispatch, Last Mile, Cold Chain.

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