At Shaadi.com, we're redefining how people find one of life's most meaningful relationships. As India's leading matchmaking platform, we've spent over two decades combining technology, AI, data and human insight to help millions make life-changing connections. We're not just building a platformwe're shaping experiences that matter, at a scale few companies ever get to.
About the Role: Quality Analyst
Be the guardian of every member experience at the world's largest matrimony platform.
Audit calls, chats & emails and help our team deliver empathetic, premium service
Key Responsibilities:
Audit - Calls, Chats, Emails vs quality standards
Coach - Give feedback + run sessions that improve scores