Role & responsibilities

- Handle day-to-day business process operations as per company guidelines.
- Manage customer/client queries through calls, emails, or other communication channels.
- Process and maintain accurate customer and business-related information.
- Ensure all assigned tasks are completed within the required timelines.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Maintain accuracy and productivity while handling daily targets.
- Coordinate with internal teams to resolve issues and complete processes smoothly.
- Maintain proper documentation and update records regularly.
- Monitor assigned work and ensure service-level agreements (SLAs) are met.
- Identify process-related issues and escalate them to the concerned team or supervisor.




- Participate in process improvement and quality initiatives.
- Prepare daily/weekly reports and share updates with the reporting manager.
- Maintain confidentiality of company and client information.
- Follow company policies, attendance requirements, and qualified standards.

Preferred candidate profile

- Good verbal and written communication skills.
- Basic knowledge of MS Office/Google Workspace.
- Good typing and computer skills.
- Ability to work with targets and deadlines.
- Problem-solving and analytical skills.
- Willingness to work in rotational or US shifts, if required.
- Good teamwork and coordination skills.

📌 Customer Support Executive (Bengaluru)
🏢 Mentora Academy
📍 Bengaluru