Walk-in || 9th September || Customer support || Inbound Voice Process - Thane

Walk-in || 9th September || Customer support || Inbound Voice Process - Thane

07 Sep
|
Kotak Mahindra Bank
|
Thane

07 Sep

Kotak Mahindra Bank

Thane

Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats in a timely and professional manner.

- Provide accurate information to customers regarding banking products and services.

- Resolve customer issues efficiently by escalating complex cases when necessary.

- Meet performance targets set for first call resolution rate, handle time, and quality standards.

Desired Candidate Profile

- 1-5 years of experience in BPO/Call Centre environment or similar industry.

- Excellent communication skills in English (written & spoken).

- Ability to work on an inbound voice process with good communication skills.

- Robust problem-solving skills to resolve customer complaints effectively.

📌 Walk-in || 9th September || Customer support || Inbound Voice Process - Thane
🏢 Kotak Mahindra Bank
📍 Thane

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