We are looking for an experienced and customer-focused International Voice Process Executive to handle customer interactions for international clients. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and the confidence to work in a fast-paced, target-driven environment.

Role & responsibilities

- Handle inbound calls from international customers in a professional and courteous manner.
- Understand customer queries, concerns, and requirements and provide accurate and timely resolutions.
- Deliver excellent customer service and maintain a high level of customer satisfaction (CSAT).
- Handle customer complaints, objections, and escalations professionally.
- Provide clear and accurate information regarding products, services, and processes.
- Follow defined SOPs, call-flow guidelines, quality standards, and compliance procedures.
- Maintain accurate records of customer interactions, queries, and resolutions in CRM/ticketing systems.
- Achieve assigned KPI, productivity, quality, AHT, FCR, and customer satisfaction targets.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain professional communication and active listening throughout every customer interaction.
- Manage high call volumes while maintaining service quality and accuracy.
- Coordinate with internal teams to ensure timely resolution of customer issues.




- Stay updated on process changes, client requirements, policies, and product/service information.
- Contribute to overall team performance and continuous improvement initiatives.

Preferred candidate profile

- 1-5 years of experience in International Voice Process / International BPO / Customer Support / Customer Service.
- Excellent spoken and written English communication skills.
- Strong customer-handling and interpersonal skills.
- Valuable listening, comprehension, and problem-solving abilities.
- Ability to handle difficult customers and challenging situations professionally.
- Basic computer knowledge and familiarity with CRM / ticketing tools.
- Good typing and documentation skills.
- Ability to work under pressure and meet performance targets.
- Willingness to work in rotational / international shifts, including night shifts, as per business requirements.
- Graduate / Undergraduate candidates with relevant experience can be considered.

Perks & Benefits

- Salary: 25k to 36k In-Hand
- Grad/UG can apply
- Lucrative Performance-Based Incentives
- MIV: Up to 2,500 to 3,500
- 5 Days Working
- 2 Rotational Week Offs
- Both-Side Cab Facility
- Location: Gurgaon
- Rotational Shifts

To Schedule Your Interview, call or what's app :-

Vanshika :- (phone hidden)

Kanika :- (phone hidden)

Minakshi Bisht :- (phone hidden)

Twinkle :- (phone hidden)

📌 International Voice Process Executive :: Salary upto 5.60 LPA (Gurugram)
🏢 WSNE Consulting
📍 Gurugram