Roles and Responsibilities :

- To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt. Backend support.
- Receive and review customer orders via emails, portals, or other internal systems.
- Accurately enter and validate order details in ERP/CRM systems.
- Coordinate with cross-functional teams (inventory, logistics, finance) for seamless order execution.
- Monitor order status, update customers, and resolve any discrepancies or delays.
- Generate and manage all related documentation like invoices, shipping labels, and dispatch reports.
- Handle order-related queries from clients and provide timely resolutions.
- Ensure compliance with client-specific terms, service-level agreements, and internal policies.
- Maintain records of transactions and generate daily/weekly order reports.
- Identify process gaps and suggest improvements to increase efficiency.




- Support internal audits and maintain high data accuracy standards.
- Coordinate with US and Canada clients.
- Communication in English should be fluent.

Job Requirements :

- 0-5 years of experience in BPO operations, blended processes, business development, or international voice process.
- Solid attention to detail and accuracy.
- Proficiency in MS Office (especially Excel) and experience with ERP/CRM systems.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic understanding of supply chain, order processing, or fulfillment cycles.
- General understanding of the quote-to-cash processes
- Familiarity with Automation Solutions or similar products and service
- BPO/ KPO Experience is Preferred
- Good communication and interpersonal skills.

📌 Process Associate (Udaipur)
🏢 And We Support
📍 Udaipur