Job DescriptionWe are seeking highly skilled and experienced leader to oversee and optimize the daily operations. This role is crucial for ensuring operational efficiency, improving service delivery, and driving strategic initiatives. The ideal candidate will have strong leadership capabilities, a data-driven mindset, and a track record of managing cross-functional teams in a quick-paced environment. NOperational Strategy & Execution: Nn Develop and implement operational strategies aligned with company goals. N Identify opportunities to improve operational efficiency and productivity. NnTeam Leadership & Development: Nn Lead, mentor, andmanage operations staff and mid-level managers. N Foster a culture of accountability, continuous improvement, and excellence. NnProcess Improvement: Nn Analyze workflows, identify bottlenecks, and implement process enhancements. N Use data and metrics toevaluate performance and implement corrective actions.



NnBudgeting & Cost Management: Nn Develop and manage budgets, forecasts, and cost-control initiatives. N Collaborate with finance to monitor expenses and maximize ROI. NnCompliance & Risk Management: Nn Ensure compliancewith regulatory requirements and company policies. N Identify operational risks and develop mitigation plans. NnWork Window: UK Shift NPreferred candidate profile Nn Bachelor's degreein business administration, Operations Management, or a related field (MBA preferred). N 12+ years of experienceinto customer service operations management role. N Proven track record of managing large teams and driving operational excellence. N Strong analytical and problem-solving skills. N Excellent communication, leadership, and organizational abilities. N

📌 Senior Manager - Retail Customer Service Operations Role (Pune)
🏢 EXL
📍 Pune