About the Role

We are seeking Pharma Services Contracts and Operations Professionals to be a part of our growing team. The chance is for both an individual contributor and an operational line management role focused on commercial process excellence, systems ownership, and team development. Not a sales or delivery position.

The successful candidate will participate in contract preparation/execution, CRM data quality, e-signature workflows, and continuous process improvement across our operations.

About the Role

We are seeking a Commercial Operations Manager to join our growing team. This is an operational leadership role focused on commercial process excellence, systems ownership, and team development.

This is not a sales or delivery position .

The role combines people management, contract governance, and system ownership, ensuring high standards of execution across a global organization.

Key Responsibilities

1. People & Team Management (Owner)

- Line manage COE staff responsible for Salesforce data validation and contract execution
- Build a high-performance, process-driven team culture
- Ensure consistent execution standards across business lines
- Plan team capacity aligned with business growth
- Support onboarding and development of team members

2. Contract Execution & Governance (Owner)

- Own end-to-end contract execution for audits and consulting engagements
- Ensure contracts are compliant, accurate, and aligned with scope and pricing
- Oversee contract review, approvals, and escalation handling
- Maintain consistent global contracting standards

3. Salesforce Data Validation & Enforcement (Owner)

- Ensure data quality and order-readiness in Salesforce
- Validate scope, pricing, service type, and contractual alignment
- Enforce completeness and reject non-compliant submissions
- Maintain Salesforce as the single source of truth

4. Docu Sign Ownership & System Integration (Owner)





- Act as business owner of Docu Sign
- Manage workflows and system integration with Salesforce
- Ensure traceability and auditability of executed agreements

5. Process Improvement & Change Implementation (Co-Owner)

- Identify inefficiencies and propose improvements
- Lead implementation of approved changes
- Support adoption, training, and coordination across teams

6. Interface & Governance

- Act as key interface with Sales Operations and delivery teams
- Ensure smooth handovers and alignment across functions
- Escalate structural issues when needed

Profile

Education and Qualifications

- Bachelor’s degree in Science, Business, or related field; advanced degree preferred

Experience

- Experience in contract management within pharmaceutical, biotech, medical device, or regulated environments
- Strong understanding of pharma contracting and contract review (redlining)
- Hands-on experience with Salesforce CRM
- Experience with Docu Sign or similar tools
- Experience managing operational or shared-service teams
- Exposure to GxP environments is a strong advantage

Skills and Competencies

- Strong attention to detail and process mindset
- Ability to enforce standards with confidence
- Structured problem-solving approach
- Strong stakeholder management skills
- Clear communication and ability to work across geographies
- Comfortable in structured, system-driven environments
- Collaborative and proactive mindset

About Our Organization

We are an established pharmaceutical service provider company operating globally with a Centre of Excellence in India. Our organization maintains the highest standards of quality and regulatory compliance.

This role offers the opportunity to shape commercial operations excellence in a growing, quality-focused organization.

How to Apply

If you meet the qualifications and are excited about this opportunity, please submit your CV in English.

📌 Commercial Operations Manager (India)
🏢 Rephine
📍 India