Spearheaded structured authoring initiatives for the API Developer Portal, delivering HIPAA-compliant API

documentation, user guides, administrator manuals, and HTML5 online help systems using Mad Cap Flare.

Authored comprehensive API documentation using DITA/XML structured authoring and Postman for RESTful

APIs, covering authentication protocols, endpoint descriptions, request/response examples, and errorhandling

procedures.

Produced release notes, installation guides, migration documentation, and communication bulletins using

Mad Cap Flare, leveraging single-source publishing to generate multiple outputs including HTML5 online help

and PDF.

Partnered with Product Owners, developers, QA teams, and UX designers throughout the SDLC to gather

requirements, validate technical accuracy, and ensure documentation aligned with product releases.

Facilitated documentation reviews with SMEs and stakeholders to ensure technical accuracy and usability,

applying the Microsoft Writing Style Guide (MSTP) to maintain consistent quality standards across all

deliverables.

Participated in all Agile ceremonies — sprint planning, backlog refinement, sprint reviews, sprint demos, and

retrospectives — contributing documentation estimates and ensuring on-time delivery each sprint.

Maintained end-to-end documentation coverage across all product features and regulatory requirements,

ensuring all content remained current, accurate, and audit-ready throughout the release cycle.

Project Highlight:

API Developer Portal Documentation: Architected and delivered end-to-end developer documentation for an

RCM-focused API portal,



enabling hospital IT teams to seamlessly integrate claims submission workflows.

Developed API reference guides, user guides, and troubleshooting documentation using Postman and

Swagger/OpenAPI for EDI X12 (837, 835, 270/271, 276/277) transaction processing — reducing integration

support tickets by 35% and accelerating developer onboarding by 40%.

Lead Technical Writer with 8 years of experience in US

Healthcare, Software Documentation, for HIPAA-compliant

platforms. Specialized in API documentation, customer-facing

online help systems, developer documentation, release notes,

user guides, and administrator manuals.

Robust expertise in structured authoring using DITA XML,

modular content development, and single-source publishing

with Mad Cap Flare for HTML5 online help files and PDF

outputs. Experienced in documenting REST APIs using

Postman, EDI X12 transactions (837, 835, 270/271, 276/277),

and creating intuitive web-based help content using strong

UI/UX documentation principles.

Skilled in collaborating with Product Owners, Developers, QA,

SMEs, Architects, and UX teams across Agile environments to

deliver accurate, scalable, and compliance-ready

documentation.





Handson full Software Development Life Cycle (SDLC), SAFe

6.0 frameworks, HTML, CSS, and XML to support single-source

publishing and structured content reuse.

· 5 to 10 years of experience as a Technical Writer or Software Documentation.

· Bachelor's degree in Computer science, Engineering, or equivalent.

· Knowledge of Documentation tools like MS Office, Robohelp, Acrobat, Snag It, and InDesign.

· Demonstrated experience working with application and infrastructure architecture diagrams development, which aligns with industry open standards.

· Sound knowledge and experience in Content architecture and cataloguing.

· Must have domain experience into General Insurance or Health Insurance.

Key Responsibilities

· Learning/understanding the documentation tools and process.

· Determine the needs of end users of technical documentation.

· Coordinating with subject matter experts in understanding product and functionality to produce high-quality documentation that meets applicable standards.

· Research, design, illustrate, revise, edit, and write high-quality documentation.

· Re-writing existing documents with proper standards.

· Preparing easy-to-understand Online Help, User Manual, and other User Documentation.

· Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.

· Create tutorials to help end-users use a variety of applications.

· Prepare articles, and blogs, to promote software applications.

📌 Technical Writer (India)
🏢 Novac Technology Solutions Private
📍 India