Key Responsibilities

- Develop a deep understanding of customer business processes, enterprise applications, and existing Workato implementations to support integration and automation initiatives.
- Collaborate with customer stakeholders to identify how Workato capabilities can be leveraged to automate processes and integrate enterprise applications.
- Design, build, and demonstrate Proof of Concepts (PoCs) using Workato to validate solution approaches.
- Gather, analyze, and document business requirements by preparing BRDs, PRDs, user stories, acceptance criteria, use cases, and process flow diagrams.
- Conduct workshops and requirement elicitation sessions with customers, business users, and cross-functional teams.
- Identify opportunities for business process optimization, workflow automation, and feature enhancements on the Workato platform.
- Partner with Workato developers, solution architects, QA teams, and project managers to translate business requirements into functional/technical specs.
- Analyze existing business processes and recommend improvements through integration, orchestration,



and automation solutions.
- Support functional validation, User Acceptance Testing (UAT), defect triage, and customer demonstrations.
- Act as the primary liaison between business stakeholders and engineering teams.
- Continuously evaluate customer feedback and evolving business needs to recommend enhancements.
- Support pre-sales activities, workshops, solution demos, effort estimation, and proposal development for Workato engagements.

Required Skills

- 6+ years of total experience as a Business Analyst, with at least 3+ years working on Workato-based integration and automation projects.
- Robust understanding of Workato recipes, connectors, workflows, triggers, actions, and orchestration capabilities.
- Proven experience in requirements gathering, business process analysis, and process re-engineering.
- Hands-on expertise preparing BRDs, FRDs, PRDs, user stories, acceptance criteria, and process flow documentation.

📌 Business Analyst (India)
🏢 Devlats
📍 India