07 Sep
|
EXL Service
|
Uttar Pradesh
07 Sep
EXL Service
Uttar Pradesh
Job Description: •Handling inbound phone calls, chats, and emails from customers. • Assisting customers in finding resolutions on customer query/issues/concerns • Helping customers understand our products, navigate the application process, and move confidently through each step of their experience. • Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met • Treat customers in a consistent, courteous, and effective manner according to quality monitoring guidelines, Knowledge of US Mortgage
Responsibilities: Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning
Qualifications: Higher Education Diploma with 3 - 6 years of relevant experience
📌 Senior Executive (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh