Working days: 6 days a week (rotational week-off)

Working hours: Flexible

Work Location: R S Puram, Coimbatore

Work Mode: Hybrid

Candidate location preference: Coimbatore, TN

Role Expectations

The Executive will be responsible for:

* Handling learner/user queries and concerns.

* Managing Freshchat and other assigned support channels.

* Handling escalations and resolving learner issues.

* Coordinating with internal teams such as Sales, Category, Operations and other stakeholders.

* Following the defined workflows and processes.

* Maintaining proper documentation and updating required reports.

* Supporting learners during the assigned shift.

* Ensuring proper handover to the next shift wherever required.

Flexibility & Business Requirements

As this is a learner-support role covering extended operating hours, employees are expected to:

* Follow the assigned shift schedule.

* Adapt to weekly shift rotations.

* Follow rotational weekly offs.

* Be available during the complete assigned working hours.

* Follow WFO/WFH requirements as per the weekly roster.

* Support additional operational requirements when communicated by the reporting manager.

Important Note for Candidates

- The User Happiness Executive role requires shift flexibility and rotational working arrangements. Candidates should be comfortable with:




- 8.5 working hours | 9 AM–10 PM operational coverage | Weekly shift rotation | WFO/WFH rotation | Rotational weekly offs
- The shift and weekly-off schedule will be planned by the team based on business and learner-support requirements.

Work Location Rotation

* The First Shift will be operated from the office.

* The Second Shift will be operated from home.

* Employees are expected to have a stable internet connection and a suitable work environment while working from home.

* WFO/WFH arrangements may be modified based on business requirements.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Application Question(s):

- Current Salary?*
- Expected Salary?*
- Notice period?*
- Are you open to work on Hybrid mode? (3 days WFH, 3 days WFO)*

Education:

- Bachelor's (Required)

Experience:

- Customer support: 2 years (Required)
- Domestic voice process: 1 year (Required)
- Student support: 1 year (Required)

Language:

- , read and write Tamil (Required)
- English (Required)

Location:

- Rs Puram, Coimbatore, Tamil Nadu (Required)

Work Location: Hybrid remote in Rs Puram, Coimbatore, Tamil Nadu

📌 Students Relations Coordinator - Tamil - Edtech - Coimbatore (India)
🏢 ENTRI SOFTWARE PRIVATE
📍 India