Office Timings: Monday – Friday, 11:30 AM – 08:30 PM

Key Responsibilities:

- Update product specifications and ensure accuracy.
- Process documentation efficiently.
- Respond to technical-related emails from customers regarding website transactions.
- Address customer inquiries promptly with a customer-first approach.
- Write clear and effective emails that lead to resolution and customer satisfaction.
- Maintain attention to detail in customer interactions to uphold a qualified company image.
- Coordinate with internal teams via written communication and calls.
- Demonstrate a flexible attitude and the ability to work effectively in a team.
- Conduct regular health checks of multiple seller accounts and manage training programs.
- Collaborate with company leadership to set marketing budgets and objectives.
- Coordinate with different departments such as Warehouse, Sales, and Procurement to ensure smooth operations.
- Manage end-to-end order processing and order management activities.
- Track customer orders and provide timely updates regarding shipment and delivery status.
- Handle customer queries, concerns, and support requests effectively.
- Manage disputes, cases, and escalations while ensuring timely resolution and customer satisfaction.




- Use AI tools and CLI workflows to automate repetitive support tasks, improve ticket handling and reporting, and maintain accurate CS documentation.
- Develop and maintain CLI-based improvements for customer support workflows, including ticket triage, order follow-ups, documentation, and reporting.

Mandatory Skill Sets:

- Excellent English communication skills, both spoken and written.
- Strong email etiquette with the ability to write clear, concise, and professional emails.
- Effective problem-solving skills.
- Strong managerial and coordination abilities.
- Ability to handle order management, customer support, and cross-functional coordination efficiently.
- Proven experience using AI tools such as ChatGPT and Claude, along with CLI-based tools, to streamline end-to-end customer support workflows, documentation, and reporting.

Educational Qualification:

Graduation in a relevant field.

AI Tools & Ways of Working

This role requires a working understanding of modern AI tools, including ChatGPT and Claude. We expect everyone at Knoxed to use AI agents as part of their daily work.

Pay: ₹32,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Senior Officer (India)
🏢 Knoxed Infotech
📍 India