Job Type: Full-Time
Experience: Fresher / Entry Level
Qualification: Graduate / Undergraduate
Job Location: New Town, Kolkata
Salary: Up to ₹3 LPA | ₹18,600 In-Hand
Shift: Rotational Shifts
Working Days: 5 Days a Week
Weekly Off: 2 Rotational Offs

We are hiring Graduate/Undergraduate Freshers for the position of Customer Support Executive – Voice Process in New Town, Kolkata.

The selected candidates will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle customer queries and concerns through inbound/outbound calls.
- Provide accurate information and appropriate solutions to customers.
- Assist customers with their queries, requests, and complaints.
- Maintain qualified and courteous communication with customers.
- Follow company guidelines, processes, and quality standards.
- Meet assigned productivity and customer service targets.
- Escalate complex issues to the appropriate team when required.

Eligibility Criteria





- Graduate / Undergraduate Freshers can apply.
- Good verbal communication skills.
- Basic computer knowledge.
- Comfortable communicating with customers over the phone.
- Willing to work in rotational shifts.
- Candidates should be willing to work from New Town, Kolkata.
- Candidates with an existing PF/UAN record are not eligible for this position.

Salary & Benefits

- CTC: ₹3 LPA
- ₹18,600 In-Hand Salary
- One-Way Cab Facility
- ₹1,400 Travel Allowance
- 5 Days Working
- 2 Rotational Weekly Offs
- Rotational Shifts

Job Location

New Town, Kolkata

Important Note

Candidates must be comfortable with rotational shifts and 5-day working. Candidates with an existing PF/UAN record are not eligible for this particular opening.

Freshers looking to start their career in Customer Support are encouraged to apply.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Commuter assistance

Work Location: In person

📌 Customer Support Executive – Voice (India)
🏢 Outpace Consultancy
📍 India