Executive-Clinical Services and Patient Care serves as the first point of contact for patients visiting the clinic. The role is responsible for ensuring a seamless patient journey through effective front desk operations, appointment management, clinic administration, and customer service excellence.

Key Responsibilities

Front Desk & Patient Management

- Welcome and assist patients and visitors in a professional and courteous manner.
- Manage incoming and outgoing calls, appointment scheduling, and patient follow-ups.
- Ensure patient registration, documentation, and records are completed accurately.
- Guide patients through clinic services and provide information as required.
- Maintain a positive and patient-focused experience at all touchpoints.

Clinic Administration

- Ensure clinic readiness, cleanliness, and upkeep as per company standards.
- Maintain patient records, registers, and administrative documents.
- Coordinate courier dispatches, inventory records, office supplies, and vendor requirements.
- Handle daily administrative activities and support smooth clinic operations.
- Submit reports and operational updates accurately and on time.

Customer Service & Patient Engagement

- Build strong relationships with patients through service excellence.




- Address patient queries and coordinate with internal teams for timely resolution.
- Support after-service follow-ups and patient retention initiatives.
- Represent Resonnocare’s values, culture, and commitment to quality healthcare.

Sales & Business Support

- Conduct appointment confirmation calls and follow-up calls with prospective patients.
- Support patient conversion and revenue generation activities.
- Participate in local outreach programs, awareness camps, and promotional initiatives.
- Coordinate effectively with Audiologists and clinic teams to achieve clinic goals.

Qualifications & Skills

- Bachelor's Degree in any discipline.
- 1-3 years of experience in customer service, front office, healthcare, retail, or hospitality.
- Solid communication and interpersonal skills.
- Good computer proficiency and ability to manage digital records.
- Customer-centric attitude with excellent organizational skills.
- Ability to multitask and work in a fast-paced healthcare environment.

Key Competencies

- Patient First Approach
- Communication & Relationship Building
- Attention to Detail
- Team Collaboration
- Ownership & Accountability
- Problem Solving

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Executive -Clinical Services and Patient Care (Ludhiana)
🏢 Aretius Advisory
📍 Ludhiana