Job Title: Customer Support Executive
Experience: 0–2 Years
Location: Madurai
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Shift: Rotational Shifts

Job Summary

We are looking for a Customer Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. Freshers with good communication skills are welcome to apply.

Key Responsibilities

- Handle customer queries through calls, emails, chats, and other support channels.
- Understand customer concerns and provide accurate solutions.
- Handle complaints professionally and ensure timely resolution.
- Follow up with customers regarding pending issues.
- Maintain accurate records of customer interactions and complaints.
- Coordinate with internal teams to resolve customer-related issues.
- Escalate complex issues to the appropriate department.
- Maintain customer satisfaction and build positive customer relationships.
- Update customer information and support activities in the CRM system.
- Meet assigned customer service,



response-time, and quality targets.
- Follow company policies, procedures, and service standards.
- Prepare daily reports and maintain proper support documentation.

Required Skills

- Excellent verbal and written communication skills
- Good customer-handling skills
- Solid listening and problem-solving abilities
- Patience and a positive attitude
- Basic computer knowledge
- Basic CRM knowledge
- Good follow-up and coordination skills
- Ability to work in rotational shifts
- Willingness to learn

Eligibility

- Any Graduate
- 0–2 years of experience
- Freshers are welcome
- Previous experience in Customer Support, BPO, CRM, Telecalling, or Customer Service is an advantage.

Pay: ₹12,474.57 - ₹20,855.80 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Madurai)
🏢 Aeternum
📍 Madurai