Key Responsibilities

- Handle inbound and outbound calls from patients and attendants.
- Schedule, confirm, reschedule, and cancel doctor appointments.
- Explain hospital services, departments, doctors, packages, and facilities.
- Follow up with patients regarding appointments, tests, consultations, and treatments.
- Generate and follow up on patient enquiries and leads.
- Coordinate with doctors, reception, billing, diagnostic, and other departments.
- Maintain accurate records of calls, patient enquiries, and follow-ups.
- Handle patient queries politely and professionally.
- Escalate medical or complex queries to the concerned doctor/department.
- Make reminder and feedback calls to patients.
- Maintain confidentiality of patient information.
- Achieve daily/monthly call and appointment targets.

Required Skills

- Positive communication and convincing skills.
- Hindi and basic English communication.
- Polite, patient, and professional attitude.
- Basic computer knowledge.
- Ability to handle multiple calls and follow-ups.
- Prior hospital/healthcare telecalling experience will be an advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Hospital Telecaller (India)
🏢 Talenico
📍 India