Job Description:

Guest Experience Associate

1. Welcome and assist guests throughout their stay.
2. Handle guest queries, requests, and complaints professionally.
3. Ensure personalized service and an exceptional guest experience.
4. Coordinate with different departments to fulfill guest requirements.
5. Follow up with guests and collect feedback to improve services.
6. Maintain high standards of grooming, communication, and hospitality.
7. Resolve guest concerns promptly and efficiently.
8. Ensure smooth and memorable guest interactions at all touchpoints.

Job Expectations:

Requirements:

1)Excellent communication and interpersonal skills.
2)Prior experience in hospitality or guest relations preferred.
3)Pleasant personality and solid problem-solving skills.
4)Ability to work in shifts and handle guest concerns efficiently.

Minimum Qualification:

Graduate in Hotel Management/Hospitality or relevant field, with excellent English communication and guest-handling skills.

Minimum Job Experience:

1-2 years

Reporting to:

Manager Operations

Travel:

N/A

📌 Guest Experience, Guest Experience Associate (Lonavla)
🏢 Della Group
📍 Lonavla