- Manage the daily operations of the front desk and reception.
- Supervise front office staff, including receptionists, bell desk, concierge, and guest service teams.
- Handle check-in and check-out procedures and ensure smooth guest service.
- Manage room reservations, room assignments, upgrades, and availability.
- Resolve guest complaints and service issues professionally.
- Coordinate with Housekeeping regarding room status, cleanliness, and early/late check-ins.
- Coordinate with Food & Beverage, Maintenance, Security, and Accounts when required.
- Monitor daily arrivals, departures, VIPs, groups, and special occasions.
- Ensure accurate billing, payments, refunds, and cash handling.
- Prepare and review front office reports, occupancy reports, and revenue information.
- Train, coach, and evaluate front office employees.
- Maintain hotel standards, SOPs, and guest-service quality.
- Ensure proper handling of guest information and maintain confidentiality.
- Monitor guest satisfaction and encourage positive reviews and feedback.
- Manage emergency situations and follow hotel safety and security procedures.

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:

- Flexible schedule
- Food provided

Work Location: In person

📌 Front Office Manager (Mussoorie)
🏢 The Novello Globe Hotels And Resorts
📍 Mussoorie