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Role:

Business Analyst

Location:

Chennai, Pune – Baner, Pune – Viman Nagar, Indore CITP, Vadodara

Experience:

6+ years

Key Skills:

ServiceNow CSA, AI – ITSM, FSM, CSM, FSO, ServiceNow Platform

Job Description

(Attrition – Radhika Jain)

ServiceNow Business Analyst with 6–8 years of overall experience and strong hands-on experience in business analysis, process consulting, and ServiceNow implementations.

The ideal candidate should have strong functional knowledge of ServiceNow, excellent requirements-gathering and documentation skills, and experience working in Agile delivery environments.

Key Responsibilities

- Engage with business stakeholders and process owners to understand business objectives, pain points, and requirements.
- Conduct stakeholder interviews, requirement-gathering sessions, workshops, and process discovery sessions.
- Analyze current-state processes and identify opportunities for process optimization and automation.
- Define As-Is and To-Be processes, process flows, business rules, and functional requirements.
- Translate business requirements into epics, features, user stories, and detailed acceptance criteria.
- Create functional requirement documents, process maps, use cases, wireframes, and other project documentation.




- Work closely with ServiceNow Architects and Developers to ensure requirements are technically feasible and aligned with ServiceNow best practices.
- Review functional designs and provide clarification to development teams throughout the implementation lifecycle.
- Collaborate with QA teams to define test scenarios, test cases, and expected outcomes.
- Support and coordinate User Acceptance Testing (UAT), defect triage, and business validation.
- Participate in sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Support product owners in backlog prioritization and release planning.
- Manage requirement traceability and ensure changes to requirements are properly assessed and documented.
- Facilitate stakeholder discussions and resolve functional/process-level issues.
- Prepare demonstrations and walkthroughs for business stakeholders.
- Support deployment, hypercare, and post-production validation activities.
- Identify opportunities for ServiceNow automation, workflow optimization, self-service, and improved user experience.

Solid understanding of business analysis methodologies and SDLC.

Excellent experience in requirements elicitation, analysis, documentation, and validation.

ServiceNow Certified System Administrator (CSA)

ServiceNow Business Process Analyst / Business Analyst certification or learning path

📌 Business Analyst (Chennai)
🏢 InfoBeans
📍 Chennai