Customer Care Executive

Role Summary:

Handle customer queries, complaints, and support requests to ensure high customer satisfaction.

Key Responsibilities:

Customer Support: Answer calls, emails, chats and resolve customer issues promptly

Query Resolution: Provide accurate info about products/services, orders, refunds, and policies

Complaint Handling: Log complaints, escalate when needed, and ensure timely closure

Record Keeping: Update customer details and interaction logs in CRM

Feedback: Collect customer feedback and report common issues to management

Target: Maintain call quality, TAT, and CSAT scores

Requirements:

Qualification: 12th / Graduate any stream

Experience: 0-2 years, freshers can apply

Skills: Valuable communication in Hindi/English/Punjabi, basic computer, patience, problem-solving

Location: Sector 82, Mohali

Salary: 14k to 20k per month

Type: Full-time

Contact: (phone hidden)

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 Hopestone Media Private
📍 Sahibzada Ajit Singh Nagar