Telecaller is responsible for communicating with patients and potential patients over the phone, helping them with appointments, enquiries, follow-ups, and hospital services.

Key Responsibilities

- Make and receive calls from patients and attendants.
- Schedule, reschedule, and confirm doctor appointments.
- Explain hospital services, departments, doctors, and available facilities.
- Follow up with patients regarding appointments, tests, consultations, and treatments.
- Handle patient enquiries and provide accurate information.
- Make reminder calls for appointments and diagnostic tests.
- Maintain patient call records and update information in the hospital system.
- Coordinate with reception, doctors, diagnostic departments, and other hospital staff.
- Handle complaints politely and escalate serious issues to the concerned department.
- Make follow-up calls to previous patients when required.
- Inform patients about health packages, preventive check-ups, or other hospital services.
- Maintain confidentiality of patient information.

Required Skills

- Good communication and interpersonal skills.




- Hindi and English speaking ability; knowledge of the local language can be an advantage.
- Polite, patient, and professional telephone manner.
- Basic computer knowledge and ability to use CRM/hospital software.
- Positive listening and problem-solving skills.
- Ability to handle multiple calls and work under pressure.

Typical Qualification

- 12th pass or graduate.
- Freshers may be considered depending on the hospital.
- Previous telecalling, customer service, healthcare, or hospital experience is an advantage.

Example for a Job Vacancy

Position: Hospital Telecaller
Department: Front Office / Patient Care
Experience: 0–2 years
Qualification: 12th Pass / Graduate

HR Team - Dheeraj goswami

Pay: ₹8,873.08 - ₹20,000.00 per month

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- telecalling : 1 year (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Tele Calling Executive (Noida)
🏢 Srs hospital
📍 Noida