- Visit customers and follow up on outstanding loan dues and overdue accounts.
- Ensure timely collection of loan instalments, interest, and other applicable payments.
- Maintain regular contact with customers regarding due dates, renewals, and pending payments.
- Achieve assigned daily, weekly, and monthly collection targets.
- Update collection details and customer payment status accurately.
- Issue receipts and maintain proper records for all collections as per company procedures.
- Identify overdue and high-risk accounts and report them to the Branch Manager.
- Support the branch in improving collection efficiency and reducing overdue accounts.
- Maintain professional and respectful relationships with customers during collection activities.
- Coordinate with Branch Managers and branch staff regarding collection and recovery matters.
- Follow company policies, procedures, and applicable regulatory guidelines during recovery activities.
- Submit daily collection reports and visit reports to the concerned supervisor.
- Handle customer queries related to outstanding amounts and payment schedules.
- Ensure confidentiality and proper handling of customer information and company documents.
- Perform other collection-related duties assigned by management.