Job description:

Location: Tirupur

- Handle customer queries, complaints, escalations, and service requests through various communication channels.
- Ensure timely and effective resolution of customer issues with a strong focus on customer satisfaction.
- Coordinate with internal teams such as Sales, Logistics, Operations, IT, and Accounts to resolve customer concerns.
- Liaise with external agencies/vendors handling customer support tools and platforms.
- Monitor and improve customer service processes and response quality.
- Manage and guide a customer support team of 5–6 members.
- Prepare reports, analyze customer feedback, and suggest service improvements.
- Maintain professional communication standards with customers and stakeholders.




- Ensure adherence to company policies and customer service standards.

Advantages: PF, ESI, Bonus, Gratuity, Leave Salary, GPA and Uniform.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Ability to commute/relocate:

- Tiruppur, Tamil Nadu 641603: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Preferred)

Language:

- Hindi (Required)
- Telugu (Preferred)
- Kannada (Preferred)

Work Location: In person

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