Job DescriptionRole Objective NOwn the usage, health, relationship and growth of existing Tagway customers. NThis is not a traditionalsales role. The AM acts as the customer's trusted point of contact, ensuring continuous product adoption and building long-term relationships that lead to recurring and expansion revenue. N nUsage → Value → Trust → Revenue Growth N nKey Responsibilities N- Drive customer usage and adoption, with particular focus on regular and accurate stock checks. N- Own the overall customer relationship and ensure a high level of service. N- Understand customer operations, stakeholders and future business plans. N- Identify declining usage/customer-health risks and coordinate internally for resolution. N- Manage approximately 60accounts through structured CRM, Cycle Tasks, Account Reviews and visits. N- Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.



N- Generate references andintroductions from satisfied customers. N nKey KPIsn1. Customer Usage & Stock-Check Health N2. Customer Health & Retention N3. Revenue Growth per Account N4. Customer Engagement & References N nIdeal Candidaten- 3–6 years in B2B Customer Success / Account Management / Client Services. N- Strong ownership and service mindset. N- Excellent relationship and stakeholder-management skills. N- Highly structured with solid CRM and follow-up discipline. N- Commercially curious without being transactional. N- SaaS, ERP, POS, Retail Tech or B2B technology experience N n Bare minimum eligibility Nn Previous account management experience (Domestic market) N Should be comfortable for 6 days Onsite N Willingness and ability to travel (North India) Nn

📌 Account Manager (Haryana)
🏢 Newnovation
📍 Haryana