Job DescriptionJob Opening: Client Servicing Executive – Social Media Marketing NWe are looking for a dynamic, proactive, and client-focused Client Servicing Executive to join our social media marketing team. The ideal candidate will be responsible for managing day-to-day client relationships, understanding business and marketing requirements, coordinating with internal teams, and ensuring the timely and successful delivery of social media campaigns. NThe role requires excellent communication and client management skills, a strong understanding of social media platforms, good project-management abilities, and the ability to handle multiple client accounts simultaneously. NKey Responsibilities1. Client Relationship Management Nn Act as the primary point of contact for assigned clients. N Understand client objectives, expectations, brand guidelines, and business requirements. N Maintain strong and professional relationships with clients. N Manage day-to-day client communication through email, calls, meetings, and messaging platforms. N Respond to client queries and requirements promptly. N Understand client feedback and translate it into transparent internal briefs. N Proactively identify client requirements and opportunities for additional campaigns and services. N Manage client expectations, timelines, approvals, and deliverables. N Conduct regular client review meetings and share updates on ongoing activities. Nn2. Campaign & Social Media Management Nn Coordinate the planning and execution of social media campaigns. N Understand the client'starget audience, communication objectives,



and campaign goals. N Support the developmentof monthly content calendars and campaign plans. N Coordinate content creation, approvals, publishing, and campaign execution. N Ensure all social mediacommunication follows the approved brand tone, messaging, and guidelines. N Stay updated with social media trends, formats, platform updates, and emerging opportunities. N Suggest new content ideas, campaign concepts, and engagement initiatives. Nn3. Internal Team Coordination NWork closely with: Nn Creative and graphic design teams N Content and copywritingteams N Video and production teams N Performance marketing teams N SEO teamsn Web development teams N Influencer marketing teams NnResponsibilities include: Nn Preparing clear and detailed briefs for internal teams. N Assigning tasks with defined timelines and priorities. N Following up on deliverables and ensuring deadlines are met. N Consolidating client feedback before sharing it with internal teams. N Coordinating revisions and ensuring changes are implemented correctly. N Conducting internal quality checks before presenting work to clients. N Ensuring there are no gaps between client requirements and final deliverables. Nn4.



Content & Community Management Nn Coordinate the creation, curation, and scheduling of social media content. N Ensure content is relevant to the client's audience and objectives. N Monitor comments, messages, mentions, and community interactions where applicable. N Coordinate responses tocustomer queries and issues. N Identify relevant conversations, trends, and opportunities for brand engagement. N Support influencer collaborations and brand advocacy initiatives. N Ensure brand communication remains consistent across platforms. Nn5. Campaign Performance & Reporting Nn Track campaign performance across relevant social media platforms. N Coordinate monthly performance reports. N Monitor key metrics such as: N Reach and impressions N Engagementn Follower growth N Website trafficn Leads and conversions N CTRn CPL / CPA N Campaign ROIn Understand performance data and identify key trends. N Work with the performance marketing team to develop recommendations for optimisation. N Present campaign performance and insights to clients in review meetings. N Monitor competitor activity and relevant industry trends. Nn6. Client Reviews & Presentations Nn Prepare for weekly/monthly client review meetings. N Present campaign updates, creative work, content calendars, and performance reports. N Clearly communicate achievements, challenges, learnings, and next steps. N Document client feedback and action items. N Ensure agreed action items are followed through to completion. N

📌 Client Services Representative For Social Media Marketing (Faridabad)
🏢 Leo Digital Communications
📍 Faridabad