**Job Identification:** 222278 **Job Schedule:** Full time Ensure that at the end of the month all reservation forms/reports & records are neatly and accurately filed and stored. · Ensure all Travel Agents and companies rate letters are filled alphabetically. · Incorporate guest preferences and other necessary details in guest history. To use guest relations input also for this job. · Determine daily room requirements by checking position and forecasting. · Maintain proper room status control and upkeep of future availability in coordination with Revenue Manager. · All reservations requests to be confirmed in co-ordination with Revenue Manager during high occupancy period. · Coordinate with purchase for timely execution of purchase indents. · Build and strengthen liaison with key people of companies and travel agents on an ongoing basis- Handle incoming telephone calls. - Handle incoming and outgoing correspondence of designated Banquet Sales Managers. - Responsible for assisting the managers in typing / filing correspondence such as proposals, Letters of Agreement, banquet event orders, group resumes, thank you letters, post event summaries, etc. - Handle photocopying and distribution of all correspondence such as memos, banquet event orders, Letters of Agreement, resumes, etc. to concerned departments. - Maintain a proper filing and trace system for the department. - Responsible for maintaining the general tidiness of the department and ensuring sufficient stock of stationery and other office supplies.



- Be aware of event details related to the accounts of designated Banquet Sales Managers. - Assist the Banquet Sales Managers in liaising with other departments for information (e.g. liaise with Banquet operations for floor plans and equipment / liaise with the Chef for special menus, etc.). - Maintain a positive understanding of clients serviced by designated Managers. - Handle all incoming telephone and fax enquiries and provide initial suggestions on sales enquiries. - Handle guests' requests independently by supplying information, contacting concerned departments to assist in guests' requests and needs. - Update the group chart and prepare relevant reports. - Conduct site inspections if required. - Responsible for sending out the post-event critique forms with thank you letters at the end of each event. - Assist in ad-hoc projects as assigned by the supervising Banquet Managers and / or Director of Banquet Sales / Assistant Director of Banquet Sales. - Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues. - Be aware of the hotel hygiene and food safety control standards and procedures in handling complaints on food hygiene (e.g. food poisoning). - Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business. - Carry out any other reasonable duties and responsibilities as assigned. - The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

📌 C&E Coordinator (Gurugram)
🏢 HILTON
📍 Gurugram