Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#

Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric workplace. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.

Responsibilities:-

- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
- Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
- Maintain accurate records of customer interactions,



sales activities, and service requests using CRM tools.
- Analyze customer feedback and market trends to provide insights that help improve service delivery and product offerings.
- Participate in training sessions to develop knowledge of banking products, compliance standards, and sales techniques.
- Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
- Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
- Monitor competitor activities and report findings to support strategic sales planning and service improvements.

Skill:-

- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Market Research
- Data Entry and Record Keeping
- Customer Service Communication
- Presentation Preparation
- Problem-Solving
- Team Collaboration

Preferred Qualifications:-

- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles within the financial services industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

- Physical: #*Physical*#
- Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#

Other Details

- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#

📌 Intern (Bhilwara)
🏢 AU Small Finance Bank
📍 Bhilwara