Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Business Accounts

Office Location:

Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

- - Handle business account queries and resolve issues
- Cross-sell banking products (CASA, loans, insurance)
- Ensure customer satisfaction and retention
- Support branch operations and compliance
- Assist in account opening and documentation

Additional Responsibilities

- - Participate in local marketing activities
- Generate leads for new accounts and services
- Maintain MIS and reports

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

- Industry: Banking, Financial Services
- Role: Customer Service, Sales, Teller




- Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction score

- Product cross-sell ratio
- Account activation rate
- TAT adherence
- Compliance score

Required Competencies: - Customer Orientation

- Communication Skills
- Sales Drive
- Attention to Detail
- Teamwork

Required Knowledge: - Banking products

- KYC norms
- Branch operations
- Core banking systems

Required Skills: - Interpersonal skills

- MS Office
- CRM usage
- Problem-solving

Required Abilities

- Physical: NA
- Other: Patience, Empathy

Work Setting Details: Branch-based, customer-facing

Specific Requirements

- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India

Other Details

- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:

📌 Relationship Officer Business Accounts (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur