Direct Reports: National Sales Manager – Freight Forwarding Ocean Export Team Ocean Import Team Air Freight Team Customer Service Team Documentation Team Pricing & Procurement Team Customs Brokerage (CHA) Coordination Team Branch Freight Forwarding Managers Position Summary The Head – Freight Forwarding will be responsible for leading and expanding the PAN India Freight Forwarding Business of Shree Shipping Services Pvt. Ltd. The role carries complete ownership of business development, P&L;, operations, customer experience, compliance, and strategic growth across Ocean Freight, Air Freight, Customs Brokerage, Project Logistics, Multimodal Transportation, and International Supply Chain Solutions. The incumbent will work closely with the Chief Operating Officer to formulate business strategies, strengthen the national freight forwarding network, develop strategic alliances with shipping lines and overseas partners, and position SSSPL as a preferred end-to-end international logistics provider. Key Responsibilities 1. Business Strategy & Growth Develop and execute the Freight Forwarding business strategy aligned with SSSPL's overall growth objectives. Drive PAN India business expansion across all major ports, airports, ICDs, and inland logistics hubs. Achieve annual Revenue, Gross Profit (GP), EBITDA, and market share targets. Identify new business opportunities across Ocean Freight, Air Freight, Customs Brokerage, Cross Border Logistics, Project Cargo, and Value Added Services. Develop new trade lanes and international partnerships. Lead strategic RFQs, RFPs, and contract negotiations with key customers. Collaborate with regional sales and operations teams to expand business across India. 2. Profit & Loss Ownership Own the complete Profit & Loss (P&L;) of the Freight Forwarding Division. Monitor Revenue, GP, EBITDA, Operating Costs, and Net Profit. Drive margin improvement through strategic procurement and pricing. Review financial performance with the COO and implement corrective actions. Ensure sustainable and profitable business growth. 3. Sales & Business Development Lead the national Freight Forwarding Sales Team. Develop annual sales plans and customer acquisition strategies. Build relationships with large corporates, exporters, importers, OEMs, and multinational companies.



Increase wallet share from existing customers through integrated logistics solutions. Conduct Quarterly Business Reviews (QBRs) with strategic customers. Strengthen the company's market position in the international logistics sector. 4. Operations Management Ensure seamless execution of Ocean, Air, Import, Export, Customs Clearance, and Project Cargo operations. Standardize operating procedures across all locations. Monitor shipment milestones, transit times, and customer SLAs. Minimize detention, demurrage, storage, and operational inefficiencies. Drive continuous improvement through automation and process optimization. Resolve critical operational escalations. 5. Carrier & Partner Management Build strategic partnerships with Shipping Lines, Airlines, NVOCCs, Overseas Agents, Freight Consolidators, Customs Brokers, and Transport Partners. Negotiate competitive annual freight contracts. Ensure capacity availability during peak seasons. Continuously benchmark rates and service quality. Evaluate vendor performance using defined KPIs. 6. Customer Experience & Service Excellence Deliver industry-leading customer service standards. Ensure timely communication and shipment visibility. Develop customized logistics solutions for key customers. Improve customer retention and satisfaction. Resolve customer escalations proactively. 7. Compliance & Risk Management Ensure compliance with: Customs Regulations DGFT Guidelines FEMA Regulations GST Laws IATA Regulations Dangerous Goods Regulations International Trade Compliance Company SOPs and Governance Framework 8. Leadership & Talent Development Build and lead a high-performing Freight Forwarding organization. Recruit, mentor, and retain top industry talent. Define KRAs and KPIs for all team members. Conduct periodic performance reviews. Foster a culture of innovation, accountability, and customer-centricity. 9.



MIS & Executive Reporting Present periodic reports to the Chief Operating Officer, including: Revenue Dashboard Gross Profit Analysis P&L; Review Sales Pipeline Customer Profitability Trade Lane Performance Carrier Performance Shipment TAT Detention & Demurrage Report Customer Satisfaction Index Receivables & DSO Budget vs. Actual Analysis Business Forecasts Strategic Growth Initiatives Key Performance Indicators (KPIs) Financial Revenue Growth Gross Profit (GP) EBITDA Net Profit Business Margin P&L; Performance Business Development New Customer Acquisition RFQ/RFP Win Ratio Customer Retention Key Account Growth Cross-Selling Revenue Operational Excellence On-Time Shipment Performance Shipment TAT Documentation Accuracy Detention & Demurrage Reduction Claims Ratio SLA Compliance Customer Customer Satisfaction (CSAT) Net Promoter Score (NPS) Escalation Resolution Time Customer Retention % Finance Billing Accuracy Collection Efficiency DSO Working Capital Optimization People Team Productivity Employee Retention Training & Capability Development Leadership Bench Strength Required Skills Functional Expertise Ocean Freight (FCL/LCL) Air Freight Customs Brokerage Project Logistics Multimodal Transportation DGFT & Customs Procedures Incoterms International Trade Freight Procurement Pricing Strategy Supply Chain Management Leadership Competencies Strategic Business Planning P&L; Management Business Development Negotiation & Commercial Acumen Customer Relationship Management Team Leadership Change Management Decision Making Systems CargoWise Logi-Sys SAP / ERP Systems CRM Platforms Advanced MS Excel Power BI / Tableau Microsoft PowerPoint Educational Qualification MBA (International Business / Logistics / Supply Chain / Marketing) Graduate in Commerce, Engineering, or Management. Certification in Export-Import Management or Supply Chain will be an added advantage. Experience 12–18 years of experience in Freight Forwarding and International Logistics. Minimum 5 years in a senior leadership role with P&L; ownership. Proven experience in scaling freight forwarding operations across PAN India. Solid industry relationships with shipping lines, airlines, overseas agents, customs brokers, and global logistics partners.

📌 Head – Freight Forwarding (Ahmedabad)
🏢 Easebiz Fintech Solutions
📍 Ahmedabad