ABOUT THE TEAM

Rippling’s Customer Support team is a collaborative, energetic group dedicated to
ensuring customer success. With team members spanning the globe, we work closely
with Product, Engineering, and Operations teams to deliver seamless support
experiences. The team has been instrumental in scaling Rippling’s operations,
contributing to our recognition as a top SaaS provider.

By joining the team, you will be part of a culture that values innovation,
growth, and customer obsession, with ample opportunities for professional
development.

ABOUT THE ROLE

We are building a world-class Support team - committed to helping customers
realize the full potential of Rippling. Team members focus on getting our
customers back on course when challenges arise and contribute to internal
discussions around product enhancements. Our team supports the Spend Management
Platform including corporate cards, bill pay, expenses, and global spend.

WHAT YOU WILL DO

* Become a product expert on Rippling’s Spend Management and Finance modules.




Maintain a high level of product knowledge to provide accurate information
and assistance to both customers and your colleagues.
* Support customers with spend workflows including expense submissions,
reimbursements, vendor payments, and invoice management.
* Troubleshoot integration and data-sync issues with QuickBooks Online,
NetSuite, and Xero.
* Identify and escalate bugs or edge cases to Product and Engineering,
providing detailed context for improvement.
* Partner cross-functionally with Finance Ops, Payments, and Accounting teams
to streamline issue resolution.
* Consistently deliver high-quality, empathetic support experiences and
contribute to customer satisfaction metrics.
* Take charge of customer issues from start to finish - while working in a
dynamic and fast-paced environment
* Respond promptly and professionally to customer inquiries via email, chat, or
video conferencing
* Resolve product or service issues by understanding the

📌 Customer Support Specialist (Bengaluru)
🏢 Rippling
📍 Bengaluru