Jio is hiring for Customer Care Executive Voice role

Responsibility

- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible chance
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship
building and service
- Follow all contact center policies, procedures, code of conduct and
legislative requirements

Requirements

- 10 + 2 / Graduation degree in any discipline
- 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset

📌 Customer Care Executive Voice (Lucknow)
🏢 Unstop
📍 Lucknow