Remote: Hybrid

We are seeking a talented individual to join our Commercial Enablement team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the officeAssociate Director – Digital Media & Graphic DesignLearning Designer & Digital Content SpecialistWe are seeking a creative and technically skilled Learning Designer & Digital Content Specialist to build engaging, scalable learning experiences for the MPower CRM Program. You will be the architect of our digital learning strategy—translating complex technical concepts into intuitive, engaging content that inspires adoption and builds user confidence. Your work will reach thousands of users across our global organizationCreate engaging digital learning experiences and multimedia content that support the MPower learning strategy and reinforce commercial adoption through modern, scalable learning solutions. You will design role-based learning paths, produce high-quality video and interactive content, and maintain a dynamic library of learning assets that evolve with the program.We will count on you for:Instructional DesignDesign engaging, role-based learning experiences for instructor-led, virtual, and self-paced deliveryDevelop comprehensive learning paths that guide users from awareness through masteryCreate microlearning modules, job aids, and performance support resources for just-in-time learningTranslate complex technical and process concepts into user-friendly, engaging learningApply instructional design principles to optimize for retention and behavior changeDigital Content CreationProduce professional instructional videos using tools such as Synthesia and CamtasiaEdit, refine, and optimize video content for multiple channels and audiencesDesign graphics, animations, infographics,



and interactive content using design toolsCreate product demonstrations and "What's New" videos for releasesProduce executive update videos and leadership communicationsLearning Asset ManagementMaintain and continuously update the MPower learning library and digital asset repositoryUpdate content following product releases, process changes, and user feedbackEnsure all learning materials remain current, accessible, and consistent with brand standardsOrganize and tag content for easy discoverability by end-usersSupport the learning management system (LMS) with regular content audits and refreshesInnovation & Continuous ImprovementLeverage AI-enabled and emerging tools to accelerate content development and improve qualityExplore new approaches to digital learning, gamification, and user engagementAnalyze learner analytics and feedback to identify content gaps and improvement opportunitiesPilot recent learning modalities and technologies to stay ahead of industry best practicesContribute ideas to enhance the overall learning strategy and user experienceIllustrative ActivitiesProduce release overview and feature launch videosDesign interactive eLearning modules on core CRM capabilitiesCreate quick reference guides, quick-start guides, and comprehensive job aidsEdit executive update videos and town hall presentationsBuild promotional content for global learning campaigns and awareness initiativesDevelop graphics, illustrations, and infographics for communications and presentationsMaintain the LMS,



update course listings, and organize learning repositoryConduct user testing on learning content to refine user experienceCollaborate with subject matter experts to validate technical accuracyWhat you need to have: 12+ years’ experience, 4+ years of instructional design, learning content development, or similar experienceProficiency with video production and editing tools (e.g., Camtasia, Adobe Creative Suite, or similar)Strong graphic design skills and experience creating visual learning materialsAbility to translate technical and complex information into clear, engaging contentFamiliarity with learning management systems (LMS) and digital learning platformsExcellent project management and ability to juggle multiple projects with tight timelinesPortfolio or examples of previous learning design work (videos, courses, graphics)Experience with enterprise software implementations or large-scale technology rolloutsKnowledge of instructional design frameworks and learning science principlesExperience with AI-enabled content tools (e.g., generative video, AI voiceover)Background in CRM systems, enterprise software, or SaaS platformsExperience creating interactive eLearning modules using authoring toolsUnderstanding of accessibility standards and inclusive designExposure to change management or organizational transformation environmentsWhat makes you stand outCreative problem-solverUser-centered mindsetQuality-focusedSelf-directed:CollaborativeAgile and adaptableWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

📌 Associate Director - Learning Designer & Digital Content (India)
🏢 Marsh
📍 India