MUMBAI

About the Team

The Customer Success team at Wibmo is a high-performing, cross-functional group
focused on driving customer satisfaction and successful adoption of our
solutions. Our Customer Success Managers work closely with product, engineering,
and business teams to ensure seamless onboarding, faster execution, and
effective go-to-market strategies. By bridging the gap between technical
delivery and customer needs, we coordinate cross-functional efforts to deliver
value and ensure the success of complex initiatives for our clients.

About the Role

This is an Individual Contributor role where the individual will be expected to
be a problem solver and execution specialist. The person will be expected to
handle multiple critical projects at one point in time and work synchronously.

CSMs liaison with Product team and Engineering to get products built and
succefully delivered. This role would require the following

* Technical Acumen: Understanding of relevant technologies and development
practice
* Domain : Payments
* Project Management:



Expertise in methodologies like Agile, Waterfall, or
hybrid approaches
* Communication: Ability to communicate with different stakeholders effectively
* Problem-Solving: Creative approaches to overcoming obstacles
* Leadership: Influencing without direct authority

What we are looking for:

* Positive understanding of the payments, fintech and Digital (SaaS, PaaS)
background
* Hands on experience in collaborating with cross functional teams such as
Product, Engineering, Operations, Sales and Finance.
* Proficient in managing client relationship.
* Hands on in delivering large projects to banks
* Business savy, customer centric and good communication.

Requirements:

* 6+ yrs with minimum 2 years of client facing role experience in payments.
* Should be from a Payments background with deep knowledge on Payment Security
* Sustaining business growth and profitability by maximizing value
* Analyzing customer data to improve custom

📌 Manager (Mumbai)
🏢 PayU Payments
📍 Mumbai