Experience: 3-6 Years.
Job Location : Mumbai
Job Description :-
We are looking for a Customer Services Engineer to provide technical support,
installation, maintenance, and customer training for professional AV solutions.
The role is focused on delivering an excellent customer experience through
effective troubleshooting, system support, and technical expertise.
The ideal candidate will have hands-on experience in the Audio Visual (AV)
industry, strong customer-facing skills, and the ability to independently
support installation and service activities across customer sites in Mumbai.
KEY RESPONSIBILITIES :
* Review site specifications and customer requirements prior to installation
and develop detailed implementation plans.
* Prepare products, tools, and equipment required for successful installation
and commissioning activities.
* Perform installation, configuration, testing, and commissioning of AV systems
while ensuring customer satisfaction and operational efficiency.
* Provide technical support and guidance to channel partners, dealers, and
customers during installation and service activities.
* Diagnose and resolve technical issues, ensuring timely closure of customer
concerns and proper escalation when required.
* Perform scheduled preventive maintenance and emergency service repairs at
customer locations.
* Prepare accurate service reports and maintain documentation of installation,
maintenance, and support activities.
* Build and maintain robust customer relationships through regular
communication, site visits, and service reviews.
* Deliver product and system training for customers and partners to ensure
effective operation and maintenance of AV solutions.
* Support product demonstrations, customer presentations, trade shows, and
technical events in collaboration with the sales team.
* Provide technical expertise and support to internal teams on product and
system-related matters.
* Share customer feedback and field observations with management and pr
📌 Customer Services Engineer (Mumbai)
🏢 Barco
📍 Mumbai