This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Engineer in India.

In this role, you will act as a key technical bridge between customers and internal engineering teams, ensuring the successful deployment, operation, and continuous improvement of advanced satellite communication solutions. You will work in a fast-paced, global support environment where technical expertise and customer-facing communication are equally critical. The position involves handling complex network and system-level issues, supporting installations, upgrades, and service interventions across customer infrastructures. You will play a central role in ensuring service reliability, customer satisfaction, and operational excellence. Working closely with cross-functional teams, you will contribute to product improvements and lifecycle enhancements based on real-world customer feedback. This is a high-impact role that combines hands-on technical troubleshooting with long-term customer success ownership.

Accountabilities

- Provide direct remote and onsite technical support to customers, ensuring timely resolution of complex issues

- Troubleshoot, document, and manage customer technical incidents while maintaining clear communication with stakeholders

- Lead and support installations, system upgrades, acceptance testing, and configuration changes

- Act as the primary technical liaison between customers and internal engineering, product, and support teams

- Contribute to product lifecycle improvements by sharing field insights and customer feedback





- Create and maintain technical documentation, procedures, and knowledge base materials

- Support training activities for junior engineers and contribute to continuous team development

- Participate in 24/7 rotating support coverage and handle escalations in high-pressure environments

Requirements

- Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or related field

- Strong understanding of IP networking concepts and protocols (TCP/IP, UDP, ICMP, OSI model, etc.)

- Hands-on experience with Linux CLI and scripting (Bash, Python or similar)

- Knowledge of networking tools such as Wireshark and router/switch configuration (CCNA level or equivalent)

- Strong troubleshooting and analytical skills in complex distributed systems

- Excellent written and verbal communication skills in English

- Ability to multitask, prioritize incidents, and perform in a fast-paced support setting

- Experience with satellite communications, RF systems, or ITIL processes is a strong plus

Benefits

- Opportunity to work in a global, high-availability technical support environment

- Exposure to advanced satellite communication and networking technologies





- Hands-on experience with mission-critical systems used worldwide

- Career development through cross-functional collaboration and technical training

- Dynamic, fast-paced role with real customer impact

- Opportunity to contribute directly to product and service improvements

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Customer Success Engineer (India)
🏢 Important Company of the Sector
📍 India