At Alstom, we understand transport networks and what moves people. From
high-speed trains, metros, monorails, and trams, to turnkey systems, services,
infrastructure, signalling, and digital mobility, we offer our diverse customers
the broadest portfolio in the industry. Every day, 80,000 colleagues lead the
way to greener and smarter mobility worldwide, connecting cities as we reduce
carbon and replace cars.

Could you be the full-time Problem Manager in [Location] we’re looking for?

Your future role

Take on a recent challenge and apply your IT Service Management expertise in a
dynamic and collaborative environment. You’ll work alongside dedicated and
innovative teammates.

You'll play a key role in preventing incidents, minimizing their impact, and
driving continuous improvement through effective problem management. Day-to-day,
you’ll work closely with teams across the business (such as IT support, external
vendors, and internal stakeholders), lead root cause analysis initiatives, and
create and manage a comprehensive Knowledge Base (KEDB) for known errors and
workarounds.





You’ll specifically take care of facilitating problem reviews, managing
escalations, and ensuring adherence to ITSM processes, but also drive service
improvement initiatives and act as a mentor to your peers.

We’ll look to you for:

* Ensuring processes are well-defined, communicated, maintained, and adhered to
by internal and external support teams.

* Reviewing periodic metrics and taking action to enforce process standards and
maturity.

* Facilitating post-major problem review meetings and acting as an escalation
point for process issues.

* Driving the integration of the Problem Management process with partners and
internal support organizations.

* Coordinating and chairing regularly scheduled Problem Management Board
meetings.

* Leading root cause investigations and driving permanent fix solutions.

* Analyzing recurring incidents to identify proactive problems and improvement
opportuni

📌 Problem Manager (Bengaluru)
🏢 ALSTOM
📍 Bengaluru