Job Title: Team Leader – Insurance Process

Organisation: The Policy Exchange (Fairvalue Insuretech Pvt. Ltd.)

Location: Noida

Reporting To: Operations Manager

Role Type: Operation| BPO

Job Summary:

We are looking for an experienced and motivated Team Leader – Insurance to manage a team of insurance

executives and ensure smooth day-to-day operations. The ideal candidate will be responsible for monitoring team

performance, maintaining process quality, ensuring customer satisfaction, and meeting defined business targets. This

role requires hands-on knowledge of insurance processes and strong leadership skills to manage team performance

and drive operational excellence.

Key Responsibilities:

 Supervise and guide a team of insurance executives in areas such as policy processing, claims handling,

customer service, or renewals.

 Ensure daily targets (KPIs and SLAs) related to productivity, quality, and turnaround time are met.

 Allocate tasks effectively and monitor team workload and performance.

 Conduct regular coaching, feedback sessions, and performance reviews to develop team capability.

 Handle escalated customer issues and provide resolution in a timely and professional manner.

 Ensure adherence to regulatory guidelines, internal SOPs, and compliance standards.

 Collaborate with internal departments such as underwriting, sales, and IT to resolve operational issues.





 Generate daily/weekly/monthly reports for management on team performance, process metrics, and

improvement areas.

 Assist in process audits and drive quality initiatives across the team.

 Contribute to training recent team members and support continuous learning for the team.

Qualifications and Experience:

 Graduate in any discipline (Bachelor’s in Insurance, Finance, or related field preferred).

 3–5 years of experience in the insurance industry, with at least 1–2 years in a team handling or supervisory

role.

 Strong knowledge of insurance products and operations (life, health, or general insurance).

 Hands-on experience with insurance software systems, CRM tools, and MS Office (Excel, Word, Outlook).

 Hands-on experience with Advanced Excel

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to lead, motivate, and manage a team in a target-driven environment.

Preferred Skills:

 Knowledge of IRDAI guidelines and compliance standards.

 Experience in handling customer escalations and quality audits.

 Ability to analyze data and use insights for process improvement.

Why Join Us?

 Work with a customer-centric insurance organization with strong values and vision.

 Growth-oriented role with opportunities for career advancement.

 Supportive leadership and team culture focused on development and performance.

📌 Team Leader (Noida)
🏢 Fairvalue Insuretech Private
📍 Noida