We are looking for a compassionate, confident, and result-oriented Tele Counsellor to connect with prospective clients/students over the phone, understand their needs, provide appropriate guidance, and convert enquiries into successful admissions or services.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build trust with clients over telephone conversations.

- Key ResponsibilitiesMake outbound calls to prospective clients/students from provided leads.
- Handle inbound enquiries and understand customer requirements.
- Explain courses, programs, services, fees, eligibility, and other relevant information clearly.
- Counsel prospects and help them make informed decisions.
- Follow up regularly with interested leads through calls and other approved communication channels.
- Maintain accurate records of calls, follow-ups, and lead status in CRM/software.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Address basic queries and resolve concerns professionally.
- Coordinate with the sales, admissions, or counselling team when required.
- Maintain a professional and positive relationship with prospective and existing customers.
- Follow company policies, calling processes,



and data-privacy guidelines.
- Required SkillsExcellent verbal communication skills in English and/or Hindi.
- Strong listening and interpersonal skills.
- Good convincing and counselling abilities.
- Customer-focused and empathetic approach.
- Ability to handle objections and difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM systems.
- Good follow-up and time-management skills.
- Target-oriented and self-motivated.
- QualificationsGraduate in any discipline preferred.
- Candidates with relevant tele-calling, counselling, customer service, sales, or education-industry experience will be preferred.
- Freshers with strong communication and interpersonal skills may also apply.
- Key Performance Indicators (KPIs)Number of calls completed.
- Lead follow-up rate.
- Lead-to-conversion ratio.
- Counselling quality and customer satisfaction.
- Achievement of monthly targets.
- CRM/data accuracy.
- What We OfferCompetitive salary and performance-based incentives.
- Training and professional development opportunities.
- Supportive and collaborative work setting.
- Career growth opportunities.

📌 Admission Counsellor (Faridabad)
🏢 Learning Library
📍 Faridabad