JOB DESCRIPTIONFront Desk & Sales Executive – GymDepartment: Front Office / Sales

Reports To: Club Manager / Sales Manager

Location: Gym / Fitness Club

Experience: 1–3 years preferred

Job PurposeThe Front Desk & Sales Executive is responsible for managing the gym’s front desk operations, handling member enquiries, generating memberships, providing excellent customer service, and supporting the achievement of club sales targets.

Key Roles & Responsibilities1. Front Desk Operations

- Welcome and greet members and visitors professionally.
- Manage the reception/front desk and ensure smooth day-to-day operations.
- Handle member check-ins, enquiries, calls, and general assistance.
- Maintain accurate member and visitor records.
- Coordinate with trainers and other departments to resolve member requirements.
- Ensure the reception area is clean, organized, and presentable.

2. Sales & Membership

- Attend to walk-in enquiries, phone calls, online leads, and referrals.
- Explain gym memberships, packages, facilities, services, and promotions.
- Conduct gym/facility tours for prospective members.
- Follow up with leads and convert enquiries into memberships.
- Achieve individual and monthly membership sales targets.
- Upsell membership upgrades, personal training, and other applicable services.
- Maintain proper follow-up records in the CRM/system.

3. Customer Relationship Management

- Build strong relationships with members and prospective customers.
- Handle member concerns professionally and escalate issues when required.
- Support member retention through regular communication and follow-ups.
- Collect and communicate member feedback to the Club Manager.
- Ensure a positive and qualified member experience.

4. Reporting & Administration





- Maintain daily sales and lead follow-up records.
- Submit daily/weekly sales and conversion reports.
- Track leads, enquiries, follow-ups, conversions, and pending prospects.
- Ensure all membership documentation and payments are properly recorded.
- Coordinate with accounts/admin teams regarding membership payments and related documentation.
- Key Performance Indicators (KPIs)Monthly membership sales target achievement.
- Lead-to-membership conversion ratio.
- Number of new memberships generated.
- Follow-up effectiveness and lead closure.
- Membership renewal and retention support.
- Revenue generated through memberships and upselling.
- Customer satisfaction and service quality.
- Accuracy of CRM and sales reports.
- Required Skills & CompetenciesGood communication and interpersonal skills.
- Strong sales and convincing skills.
- Customer-focused attitude.
- Ability to handle enquiries and objections confidently.
- Good follow-up and relationship-building skills.
- Basic computer and CRM knowledge.
- Good presentation and grooming.
- Ability to work under sales targets.
- Positive attitude and willingness to learn.
- Ability to work in shifts, weekends, and holidays as per gym requirements.
- Qualification & ExperienceGraduate or equivalent qualification preferred.
- 1–3 years of experience in gym, fitness, hospitality, retail, front office, or sales preferred.
- Experience in fitness/gym membership sales will be an added advantage.
- Personal AttributesEnergetic and approachable personality.
- Skilled and well-groomed.
- Target-oriented and self-motivated.
- Responsible and punctual.
- Team player with a service-oriented approach.
- Confident in interacting with different types of customers.

📌 Front Desk And Sales Executive (Bengaluru)
🏢 Fitness Extreme Intl
📍 Bengaluru