- Handle customer queries and complaints through voice calls, live chat, email, or support platforms.
- Understand customer concerns and provide accurate information and solutions.
- Resolve issues within defined SLA/TAT and escalation guidelines.
- Maintain a qualified, polite, and customer-friendly approach.
- Document customer interactions accurately in the CRM/ticketing system.
- Follow company processes, quality standards, and communication guidelines.
- Escalate complex or unresolved issues to the appropriate internal teams.
- Follow up with customers when required to ensure satisfactory resolution.
- Identify recurring customer issues and share feedback with the relevant teams.
- Meet individual and team targets related to CSAT, AHT, FCR, productivity, and quality.
- Maintain confidentiality of customer and company information.
📌 Customer Care Executive (Pune)
🏢 JUPITIZE
📍 Pune