Key Responsibilities

- 50% of the role: Track order status with internal teams and ensure timely completion for shipment.
- Coordinate with Production, CAD, Procurement, Quality, Finishing, Packing & Logistics teams.
- Maintain an order tracker with committed dates, current status, pending actions and shipment dates.
- Proactively identify delays, follow up with responsible teams, and escalate issues when required.
- Ensure orders are ready for QC, packing, documentation and dispatch as per committed timelines.
- Provide timely order-status updates to customers and the sales team.
- Handle customer queries, follow-ups, approvals and other CRM activities.
- Maintain accurate CRM records, order details and customer communication.
- Support the sales team in managing existing international customers and repeat orders.

Requirements

- 2–5 years of experience in CRM, order coordination, sales coordination or customer servicing.
- Jewellery / diamond / export industry experience preferred.
- Excellent follow-up, coordination and communication skills.
- Robust command of Excel and CRM software.
- Highly organized, proactive and deadline-oriented.
- Ability to manage multiple orders and coordinate with multiple departments.

📌 Client Relationship Executive (Jaipur)
🏢 HANS Consulting
📍 Jaipur